Management Through Moderation: Bringing Value to the Streaming Table [TwitchCon 2016 Panel]

Management Through Moderation TwitchCon 2016

For the complete list of panels, check out the main TwitchCon 2016 panel recap post.

VoD link: https://www.twitch.tv/twitchconfrankerz/v/92636123?t=01h42m06s
FrankerZ Theater Day Three
Moderator: CohhCarnage
Participants: theBoatman, triwar, barrycarlyon, Pal_me

  • The easiest thing for a streamer to do is to find a moderator or community member who can take on things infrastructure related.
  • When you notice a mod has started to become available less, have a chat with them. Communication is key, there might be things going on with them that are only temporary. There are going to be mods who are just going to disappear. When they do you might want to remove their moderator tag within your channel for security reasons.
  • Good ways to deal with huge growth spurts is:
    • Get a system to easily update new mods on rules etc, a handbook for instance
    • Have mods whose role it is to just watch chat (if you have a safe-for-work-chat for instance)
    • Set up a schedule to make sure there is always chat coverage
    • Your chat wants the rules that you’ve made for them, so a lot of regulars will help with making sure new people know the rules when they join.
    • With clear rules, it is easy to have bots that help with channel moderation
  • When choosing new moderators there is an application process with rules they need to accept before applying. It’s important to get a mod that works well with your current mod team, in some cases even more important than with the streamer.
  • Modding has become a lot more than just watching chat, the more systems you add to your stream, the more work your mods have to do that takes away from watching chat.
  • Documentation on how to train a new mod is important. It makes sure everyone is up to date and aware of all the rules. Makes training new mods a lot quicker.
  • Establish a person that newer mods can go to, to ask questions.
  • There are many packages you can get now that help with managing your stream, you could make a custom one but keep in mind this can be expensive and take a lot time to get working the way you want.
  • Overlays come to existence by watching YouTube video’s about a game and using this info to make sure you don’t hide UI elements from a game for your viewers.
  • The most useful tool to moderate your chat is a properly set up a bot, this leaves very little actual banning and purging to do and your mods can spend time talking to and helping the community.
  • If you’re new in a channel and aspire to become a mod, be a member of the community and spend a lot of time in the channel and more importantly in the chat. Follow the rules and help out mods when it seems like they need it.
  • If you’re a mod you are responsible for the reputation of the streamer you mod for. This means that when you are in different channels you still need to, for a large part, stay true to the rules of the channel you mod for. What you do in other channels might look bad on the person you mod for.
  • If your community is not big enough to set up an application process and get a bunch of applicants, always look to your regulars. They are the ones that know the rules and already show up day in day out.
  • How much moderation you need depends on the kind of channel you run. The more features your channel has the more work there is.

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